Terms and Conditions

These Terms and Conditions govern the provision of services by Revive Fitness (“we”, “us”, “our”) to the client (“you”, “your”). By booking, purchasing, or using any Revive Fitness service you accept and agree to these Terms and Conditions. These Terms form the entire agreement between you and Revive Fitness and replace any prior communications, representations, or agreements.

1. Definitions
   • Services: Initial Online Consultation, 1-to-1 Training Sessions, Online Training Programmes, Injury Prevention & Tendon Strength Programme, and any other coaching, plans, consultations, materials, or communications provided by Revive Fitness.
   • Client: An individual or organisation that purchases or uses the Services.
   • Agreement: These Terms and any booking confirmation, invoice, programme documentation, or written variations agreed by both parties.
2. Eligibility, Health and Medical Disclosure
   • You must be 18 or older to enter into this Agreement unless otherwise agreed in writing.
   • You must disclose all relevant medical conditions, injuries, medications, pregnancy, or limitations before booking or starting any service. You accept responsibility for providing accurate, complete, and current information.
   • We do not diagnose medical conditions, and we will not provide treatment for medical illnesses. If you have a medical condition, you must consult a medical professional before participating.
   • If you fail to disclose relevant medical information and an incident occurs, we reserve the right to suspend or terminate services immediately.
3. Booking, Acceptance and Confirmation
   • Bookings are confirmed only once payment (or a payment plan authorisation) has been processed and we have issued a booking confirmation.
   • We reserve the right to refuse or cancel bookings at our discretion. If we cancel a confirmed booking, any fees already paid for that booking will be refunded or applied to an alternative booking as agreed.
4. Fees, Payment and Pricing
   • Fees for services are those published on our website or communicated to you at point of sale. We reserve the right to change fees; changes do not affect bookings already confirmed.
   • Payment must be made by the methods we accept and by the due date stated on the invoice or booking confirmation.
   • For packages or programmes, full payment is due unless a written payment plan is agreed. Where a payment plan is provided, if you default on a payment we may suspend access until payment is made.
5. Cancellation, Rescheduling and Refunds
   • “Cancel Anytime” services: You may cancel recurring payments or subscriptions at any time. Cancelling stops future billing but does not automatically refund fees already paid.
   • Single-session bookings: Clients must give at least 24 hours’ notice to cancel or reschedule a 1-to-1 session or live consultation. Late cancellations made within 24 hours will be charged in full.
   • Online programmes: If you cancel within 7 days of purchase and have not accessed/downloaded any materials or received one-to-one support, you are eligible for a full refund. After 7 days, refunds are offered at our discretion and may be subject to a pro-rata deduction for services already delivered.
   • No-shows: A failure to attend a booked session without prior notice will be charged in full.
   • Refunds will be processed using the original payment method within a reasonable period after confirmation.
6. Access, Materials and Intellectual Property
   • All training materials, plans, videos, programmes, documents, and communications provided by Revive Fitness remain our intellectual property.
   • You are granted a non-exclusive, non-transferable licence to use the materials for your personal, non-commercial use only.
   • You must not copy, distribute, modify, sell, or publish any materials without our prior written permission.
   • If you share programme materials with third parties, we may terminate access without refund.
7. Client Responsibilities and Conduct
   • You must follow instructions given by your trainer and notify them immediately if you feel unwell or experience pain, dizziness, or any concerning symptoms during a session.
   • You must behave respectfully toward trainers and other clients and comply with venue rules where in-person sessions occur.
   • You are responsible for providing a safe training environment for remote sessions and ensuring appropriate equipment and flooring are used.
8. Liability, Insurance and Indemnity
   • We carry professional liability insurance appropriate for personal training services.
   • To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms or the Services is limited to the fees you paid for the specific service in the 12 months preceding the claim.
   • We are not liable for indirect, incidental, consequential, or special losses including lost earnings or opportunity.
   • You agree to indemnify and hold Revive Fitness harmless from any third-party claims, liabilities, damages, or costs arising from your breach of these Terms, negligent or reckless behaviour, or failure to disclose medical conditions.
9. Safety, Risk and Results
   • Exercise and nutritional guidance involve inherent risk. Results vary and cannot be guaranteed. Any illustrative outcomes or past client testimonials do not guarantee future results.
   • You are responsible for following guidance sensibly and progressively, and for informing your trainer about any concerns.
   • Trainers have a duty of care but cannot be held responsible for injuries caused by failure to follow instructions, misrepresentation of health status, or use of equipment outside trainer guidance.
10. Data Protection and Privacy
    • We collect and process personal data necessary to provide the Services. Our use of personal data is described in our Privacy Policy which you should read and accept alongside these Terms.
    • By agreeing to these Terms you consent to our collection and processing of your personal data as set out in the Privacy Policy and agree to receive administrative communications related to bookings, billing, and service delivery.
    • You are responsible for any personal data you provide about third parties and must obtain their consent before sharing.
11. Communications and Support
    • We provide agreed support channels (for example WhatsApp for clients on certain programmes).
    • We are not responsible for third-party service downtime, message delivery failures, or delays caused by mobile networks or messaging platforms.
12. Complaints and Dispute Resolution
    • Raise complaints promptly by contacting us using the contact details on our website. We will acknowledge receipt and aim to resolve issues fairly and promptly.
    • If a dispute cannot be resolved informally, both parties agree to engage in good-faith mediation before commencing court proceedings.
13. Termination and Suspension
    • We may suspend or terminate services immediately where you breach these Terms, fail to pay fees, act in a threatening or abusive manner, or present an unacceptable health or safety risk.
    • You may terminate recurring services at any time by cancelling through the method described at point of sale. Termination does not relieve you of outstanding payment obligations for work already delivered.
14. Changes to Services and Terms
    • We may update these Terms from time to time. Material changes will be notified by email or on our website. Continued use after notice constitutes acceptance of the updated Terms.
    • If a change materially affects the service you purchased, we will offer alternatives or refunds for the affected element.
15. Third-Party Links and Providers
    • Where we use third-party platforms, apps, or venues, you agree to comply with those providers’ terms. We are not responsible for the operation or availability of third-party services.
16. Intellectual Property, Testimonials and Marketing
    • With your explicit consent we may use anonymised testimonials, feedback, or non-identifiable progress details for marketing. We will not publish sensitive health data without express written consent.
    • You may be asked to sign a separate consent form for photography, video, or case studies.
17. Governing Law and Jurisdiction
    • These Terms are governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
18. Severability and Waiver
    • If any provision of these Terms is held to be invalid or unenforceable that provision will be severed and the remaining provisions will remain in full force.
    • A failure to enforce any provision does not constitute a waiver of future enforcement.